Refund policy

Refund and Returns Policy

Last updated: 30 July 2026

We hope you are pleased with your BuzzCart purchase. This policy explains your rights when cancelling an order, returning an unwanted product or reporting a faulty, damaged or incorrect item.

Nothing in this policy limits your rights under UK consumer law.

Contact us

To request a cancellation, return, replacement or refund, contact us:

Please include your name, order number and a brief explanation of your request. If an item is damaged, faulty or incorrect, please also provide clear photographs where reasonably possible.

Cancelling before dispatch

If you wish to cancel an order before it has been dispatched, contact us as soon as possible.

If cancellation is still possible, we will cancel the order and refund the payment to the original payment method. If the order has already been dispatched, follow the returns procedure below.

Your right to cancel an online purchase

You may cancel an eligible online purchase without giving a reason by informing us within 14 days after the day on which you receive the goods.

After notifying us, you must return the goods within a further 14 days.

If an order contains multiple items delivered separately, the cancellation period begins on the day after you receive the final item.

Products that cannot be returned after opening

For health-protection and hygiene reasons, certain sealed products cannot be returned once their seal has been broken after delivery. This may include sealed cosmetics, skincare products, applicators, masks and personal-care products that are unsuitable for resale once opened.

This exception applies only where the product:

  • was supplied sealed;
  • is unsuitable for return for genuine health-protection or hygiene reasons; and
  • was unsealed after delivery.

This restriction does not affect your rights if an item is faulty, damaged, incorrectly supplied or not as described.

Return condition

Eligible unwanted products should be returned unused and, where applicable, with their seals intact, together with their original packaging and accessories.

You may inspect a product as you reasonably would in a shop. We may reduce a refund where handling beyond what is reasonably necessary has diminished the product’s value.

How to make a return

Before sending anything, contact us at info@buzzcart.uk or via WhatsApp on +44 7506 679950 and provide your order number.

Return goods to:

BuzzCart Returns:
132 Nags Head Road, Enfield EN3 7AP

Do not return products to the manufacturer, supplier or an address shown on the parcel without first receiving our return instructions.

Please obtain proof of postage and retain it until your return has been completed. BuzzCart cannot accept responsibility for a return lost before it reaches the designated return address.

Return costs

If you are returning an unwanted item under your cancellation right, you are responsible for the direct cost of returning it unless we agree otherwise.

If an item is faulty, damaged, incorrectly supplied or not as described, BuzzCart will cover the reasonable return cost or provide an appropriate return method.

Refunds

For an eligible cancellation, we will refund:

  • the price paid for the returned goods; and
  • the cost of our least expensive standard delivery option, where an outbound delivery charge was paid.

Any additional amount paid for an enhanced or faster delivery service is not refundable unless the item was faulty, damaged, incorrectly supplied or not as described.

We may withhold the refund until we have received the returned goods or you provide evidence that they have been sent back, whichever occurs first.

Refunds will be made without undue delay and no later than 14 days after the relevant return or evidence of return is received. Refunds will normally be issued to the original payment method. Your bank or payment provider may require additional time to display the refund.

Faulty, damaged, incorrect or misdescribed products

Please inspect your order after delivery. Contact us promptly if an item is faulty, damaged, incorrect, incomplete or not as described.

Although contacting us quickly can help us investigate carrier damage, failure to report a problem within 48 hours does not remove your statutory rights.

Depending on the circumstances and your legal rights, we will offer an appropriate remedy, which may include:

  • a full or partial refund;
  • a replacement; or
  • a repair where suitable.

Goods must be of satisfactory quality, fit for purpose and as described. Your available remedy may depend on when the fault is reported and the nature of the problem.

Exchanges

We do not guarantee direct exchanges. The simplest approach may be to return an eligible item and place a separate order for the replacement.

If an item arrived faulty, damaged or incorrect, contact us before placing another order.

Orders returned because of an incorrect address

Customers are responsible for supplying an accurate delivery address at checkout. If an order is returned because the address supplied was incorrect or incomplete, we will contact you about redelivery or an appropriate refund.

Any refund may exclude delivery costs that we have reasonably incurred, where permitted by law. This does not apply where the delivery problem was caused by BuzzCart or its carrier.

Chargebacks

Please contact us first if you have a problem with an order. This gives us an opportunity to investigate and resolve the issue promptly. This does not affect any right you may have to contact your card issuer or payment provider.

Changes to this policy

We may update this policy periodically. The version applying to your purchase is the version published when your order was placed.