Shipping policy

Shipping Policy — buzzcart.uk

 

Where we ship

 

We ship to the United Kingdom, the European Union, and selected international destinations including the United States, Canada, Australia, New Zealand, and Japan.

 

Processing time

 

Orders are processed within 3 working days of payment. Orders placed at weekends or on UK bank holidays are processed on the next working day.

 

You will receive a confirmation email when your order is placed, and a second email with tracking details once it has been dispatched.

 

Delivery times and costs

 

| Destination | Cost | Estimated delivery after dispatch |

|---|---|---|

| United Kingdom | Free | 8-15 working days |

| European Union | £5.99 | 8-15 working days |

| Rest of world | £5.99 | 8-15 working days |

 

Delivery estimates are exactly that — estimates. They are not guaranteed, and they exclude the processing time above.

 

Our delivery commitment

 

We aim to get every order to you within the estimated window. Where no specific date has been agreed, we will deliver within 30 days of your order at the latest. If we cannot meet that, you may cancel your order and receive a full refund.

 

Tracking your order

 

A tracking number is emailed to you at dispatch. Tracking can take ca. 48 hours to show its first update, and international tracking sometimes goes quiet for several days while a parcel is in transit between carriers. This is normal and does not mean the parcel is lost.

 

Customs, duties and taxes — international orders

 

Prices shown at checkout do not include any import duties, taxes or customs charges applied by your own country. Where these apply, they are payable by you, and they are collected by the carrier or customs authority — not by us.

 

We cannot predict these charges or tell you what they will be. Please check with your local customs office before ordering if this matters to you. Refusing to pay a customs charge, resulting in the parcel being returned or destroyed, is not grounds for a refund.

 

Incorrect addresses

 

Please check your delivery address carefully. We dispatch to the address supplied at checkout. If an address is wrong or incomplete and the parcel is returned to us, we will happily resend it once you have paid the reshipping cost.

 

If you spot a mistake, email info@buzzcart.uk immediately — we can usually correct it if the order has not yet been dispatched.

 

Delays

 

Occasionally things go slowly for reasons outside our control: customs inspections, carrier backlogs, severe weather, or industrial action. We will keep you updated and chase the carrier on your behalf, but we cannot guarantee delivery dates in these circumstances.

 

Missing or lost parcels

 

If your order has not arrived 5 working days after the end of the estimated window, email info@buzzcart.uk with your order number. We will open an investigation with the carrier. Where a parcel is confirmed lost, we will send a replacement or issue a full refund — your choice.

 

Damaged on arrival

 

Email info@buzzcart.uk within 48 hours of delivery with your order number and photographs of the damage, including the outer packaging. We will arrange a replacement or refund.

 

Cancellations and returns

 

This policy covers delivery only. For cancellations, returns and refunds — including your right to cancel within 14 days of receiving your order — please see our Refund Policy.

 

Questions

 

Email info@buzzcart.uk We aim to reply within 48 working hours.

 

Last updated: 27/07/26